Altitude/Start a project
Start a projectThe first step is a conversation, not a quote.
Tell us what the space is doing now and what you would like it to do instead. We will arrange a time to look at it in person, ask questions, and give you a straight answer about what we would do, before anyone talks about a number.
Three steps, and none of them commit you to anything.
We would rather spend an hour finding out that we are not the right fit for your project than have both of us discover it in week three.
We talk
A call or an email. What is going on with the space, roughly when you are hoping to do something about it, and whether there is anything urgent, such as an active leak, water damage, or a bathroom that has stopped being safe to use.
We come and look
A walk-through at the house. We listen, ask questions about how you use the room, and inspect what is actually there. This is where most of the useful information comes from, and where you get to decide whether you like working with us.
You get a detailed scope of work
In writing: what is included, what is not, the expected timeline, and what could change it. Read it, ask about anything in it, and take your time. Nothing starts until you are comfortable with that document.
Most people who call us are worried about the same six things.
You are not being difficult for asking about any of these. They are reasonable fears, and a good contractor should answer them before you sign anything.
The worry
- That a contractor takes the deposit and disappears.
- That an out-of-town crew does shoddy work and is gone before it shows.
- That a new bathroom fails and you pay twice, or three times, for the same room.
- That you do not know what it should cost, what is included, or what happens if something is found.
- That the job drags on, stalls halfway, and leaves the house torn up indefinitely.
- That making the bathroom safer means making it ugly.
The point of all this
- You know what is happening and why, at every mile marker.
- You understand the scope, the timeline, and who is responsible for what.
- Your home is protected while the work is going on.
- You trust that we keep going until the project is complete.
- You know that if something unexpected turns up, you will hear about it from us first.
- The finished space is beautiful, works the way you need it to, and is built to last.
Tell us what the space is doing wrong.
Every project starts the same way: a conversation, an honest look at the space, and questions on both sides before anyone talks about a number.
Durango, Colorado and the surrounding
mountain communities
Useful to mention, if you know it.
None of this is required. It just means the first visit gets further.
Is anything actively leaking or damaged right now?
Say so first and call rather than email. Active water is the one thing that changes the order we do things in, and there are steps worth taking today that are cheaper than the ones available next month.
What is the room doing wrong?
Not what you want it to look like. What it currently stops you doing. Cannot step over the tub wall safely. Two people cannot use it. The shower has been re-grouted twice and is still wet behind the wall. That sentence tells us more than a photograph does.
Roughly when are you hoping to do this?
Even a loose answer helps. Whether you are looking at this spring, at the end of the season, or as soon as somebody can get to it changes what we can honestly promise you.
Will you be in the house while the work happens?
Both are fine, and plenty of our projects run with the owner away. It changes how we plan protection, containment, and how decisions get made, so it is useful to know early.
Is there anything specific worrying you about hiring a contractor?
Genuinely, tell us. Most people calling us have a version of the same worry. That a job gets started and abandoned, or that a new bathroom fails and they pay twice. Naming it means we can answer it instead of talking around it.